When It Breaks: Minimizing and Mitigating System and User Errors in eResources
- Conference Year
- Online Northwest 2017
- Session
- 1
- Type
- Breakout Session
- Presenters
- Jill Locascio, SUNY College of Optometry
- Abstract
System and user errors are an inevitable part of using libraries' online resources. Encountering these errors as well as any accompanying error messages lead to significant pain points in user experience. This presentation will describe libraries can combat these pain points by conducting a tandem availability-usability study to identify common system and user errors and develop various work-arounds ranging from tool tips to error page customization (where possible) to ameliorate the frustration involved with encountering these errors.
- Learning Outcomes
Following this session, participants will be able to:
- conduct their own availability-usability study to identify common system and user errors
- create more helpful error messages where possible,
- and develop user friendly work-arounds when modifying error messages is not possible
- Links