Tracking Trouble: Managing Primo Bug Reports
- Conference Year
- Online Northwest 2019
- Session
- 3
- Type
- Breakout Session
- Presenters
- Carin Yavorcik, Concordia University
- Abstract
Like many academic library users, Concordia University students rely heavily on our Primo catalog to help them find peer-reviewed articles. Unfortunately, they often run into technical problems getting from the article record in the catalog to the full text of the article in a library database. Users were reporting so many bugs that we realized we needed to keep track of them in a more systematic way, both to make sure tickets were handled in a timely fashion and to track statistical information. This talk will explore the tool we developed to serve both needs.
- Learning Outcomes
Attendees will learn how to develop their own template for a tracking spreadsheet that will allow them to:
- Monitor all reported technical problems
- Follow up on vendor tickets that have made no progress after a set amount of time
- Follow up on issues that require in-house testing after a certain date
- Easily link between different vendor reporting systems
- Track statistics on vendor response rates, which databases experience the most problems, how tickets get reported, and more
- Links