Message Makeover: Transforming Patron Notices
- Conference Year
- Online Northwest 2026
- Session
- 2
- Type
- Breakout Session
- Presenters
- Diane Sotak, University of Portland
- Stephanie Michel, University of Portland
- Abstract
Academic libraries often focus on patron outreach through brochures, social media, and email newsletters, but what about the automated emails patrons receive? This presentation will share how our team transformed routine notices from Alma, LibCal, and ILLiad into clear, consistent, and user-friendly communications. This project required library-wide collaboration and gave us a valuable opportunity to break out of our silos and work toward a unified patron experience. Participants will learn practical strategies for revising system-generated messages to share essential information as well as creating touchpoints that convey care and attention, reinforcing that every interaction matters. Walk away with actionable ideas and examples you can implement immediately to make every email count.